Politique de remboursement
If, for any reason, you are not completely satisfied with your order, please contact us so we can help to address any questions or concerns.
We have a 7-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us within 7 days from receiving your order. All eligible purchases can only be returned for store credit. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on all sale, clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for Store Credit. We reserve the right to inspect and refuse any exchanges or refunds at our discretion.
- The cost of shipping to return items is the responsibility of the customer. We recommend using a tracked option as we will not take responsibility for lost or damaged items.
- If you have any questions or if your country is not listed in the shipping options at checkout, please feel free to contact us.